About Us

Frequently Asked Questions

How does Garden Grocer work?

First, you will need to make an account with us. It is free and takes only a few minutes. Once you have done that, you may click the Shop tab and add all the items you would like to your cart. If you are not sure on what you would like exactly, you may always just leave the items in your cart and they will save until you are ready. We ask that you place your order at least two days prior to delivery.

During check out we will ask you to pick your resort from the drop-down menu and pick a time slot for delivery, which are 9am-4pm, or 4pm-10pm. These time frames are only for resorts on Disney Property. For the resorts where you need to be present to accept the delivery, we only deliver between 4pm-10pm.

All the resorts on Disney Property will hold and refrigerate your groceries until you arrive, so you will not have to be present for delivery.

We do require a $40.00 order minimum and there is a $15 delivery fee for all orders with a subtotal of less than $200. If your order is over $200, the delivery fee is waived.

What resorts do you deliver to?

We deliver to all the Walt Disney-owned resorts, as well as several offsite resorts. Below is a list of all these approved resorts:

Disneyâ€™s All-Star Movie Resort

Disneyâ€™s All-Star Music Resort

Disneyâ€™s All-Star Sports Resort

Disneyâ€™s Animal Kingdom Lodge-Jambo House

Disneyâ€™s Animal Kingdom-Kidani Village

Disneyâ€™s Art of Animation

Disneyâ€™s Bay Lake Towers

Disneyâ€™s Beach Club Resort

Disneyâ€™s Beach Club Villas

Disneyâ€™s Boardwalk Inn

Disneyâ€™s Boardwalk Villas

Disneyâ€™s Caribbean Beach Resort

Disneyâ€™s Contemporary Resort

Disneyâ€™s Coronado Springs Resort

Disney's Grand Destino Tower at Coronado Resort

Disneyâ€™s Fort Wilderness Campground & Campsite

Disneyâ€™s Grand Floridian Resort and Spa

Disneyâ€™s Grand Floridian Villas

Disneyâ€™s Old Key West Resort

Disneyâ€™s Polynesian Resort

Disneyâ€™s Pop Century Resort

Disneyâ€™s Port Orleans-French Quarter Resort

Disneyâ€™s Port Orleans-Resort Riverside

Disney's Riviera Resort (If you have ANY ALCOHOL in your order you MUST MEET THE DRIVER BETWEEN 12PM AND 4PM)

Disneyâ€™s Saratoga Springs Resort and Spa

Disney's Shades of Green Resort

Disneyâ€™s Wilderness Lodge Resort

Disneyâ€™s Wilderness Lodge Boulder Ridge

Disneyâ€™s Wilderness Lodge Copper Creek

Disneyâ€™s Yacht Club Resort

Four Season Orlando at Walt Disney World

Hilton Orlando Bonnet Creek (Must be Present to Accept Delivery Between 12pm and 4pm)

Club Wyndham Bonnet Creek (Must be Present to Accept Delivery Between 12pm and 4pm)

Wyndam Grand Orlando Resort Bonnet Creek (Must be Present to Accept Delivery Between 12pm and 4pm)

Dolphin Resort

Swan Resort (Bell Services is unable to hold any Perishable Items for you)

Swan Reserve Resort

All Universal Studios Resorts (Must be Present to Accept Delivery Between 12pm and 4pm)

Unfortunately, if your resort is not listed, we are unable to deliver to your resort.

Where do your products come from?

We shop for groceries in much the same way you would. We use the same reputable grocery suppliers and shop for price, quality, and value. Our business is to find the best value for your buck and add the convenience of delivery to your resort.

How are my groceries packaged?

Groceries are methodically packaged under sanitary conditions with special care given to fresh foods and perishables. All frozen foods are packed into insulated containers that keep frozen foods frozen while isolating them from other packaged goods, such as produce. When you receive your groceries, they are in the same condition they were in the grocer's case. If alcohol is included in your delivery, it will be sent at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival.

Do I need to be present to receive a delivery?

No, the resort will hold your groceries for you, and any perishables will be stored in the refrigerator. However, there are a few resorts that you will need to be present to accept the groceries from the driver. When alcohol is delivered, it will be delivered at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival.

Can I reschedule or cancel my order?

Advanced Order Cancellation and Refunds:
- Orders placed 6 to 12 months in advance: You have 48 hours prior to delivery date. No cancellations will be accepted after this period.
- Orders placed within 5 months to 2 days in advance: You have 48 hours from the date of delivery to cancel/update items. No cancellations will be accepted after this period.
Same Day Orders & Next Day Orders: For same-day orders and next-day deliveries, once your order is submitted, it cannot be modified or cancelled. Be sure to review your order carefully before confirming to ensure everything is just right.
Rescheduling:
- If you need to reschedule your delivery date, please contact us immediately. A minimum of 3 days before the scheduled delivery date is required to avoid a 25% restocking fee.

Is there a delivery charge?

Yes, all orders with a subtotal under $200 are subject to a $15 delivery fee. If the order's subtotal is $200 or more, the delivery fee is waived.

Please be aware that add-on orders are subject to this stipulation, as well. This meaning, if you place an order for $100 and later complete an add-on order for $100, a $15 credit will be deducted from the total to compensate for the waived delivery fee.

How can I reach you?

Our Customer Service Department is open Monday through Sunday from 9am to 5pm EST (with the exception of a few holidays). We can be reached at our toll free phone number (866) 855-4350 or by sending an email to info@gardengrocer.com. We are also active on Facebook.

What happens if I received the wrong item or have damage to my groceries?

This is a rare occurrence, but sometimes items are damaged in the process during handling or you may receive the incorrect item/missing item from your packing list. We try to prevent this from happening initially by checking orders several times before delivery and providing the best of care during transfer from the warehouse to the delivery vans to the resorts. If any of these situations do occur, we ask that you please email us at info@gardendrocer.com as soon as possible so we may be able to fix the problem.