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Alcohol Notice
Federal Law requires that recipients of alcoholic beverages MUST be 21 years of age.
The easiest way to send us your identification is to use This Form .
Or scan or take a photo of your Driver's License, Photo ID or Passport and email the photo identification to info@gardengrocer.com with your order number in the subject line.
Alcohol Delivery Policy Disney Resorts
Please note: Alcohol cannot be released without proper identification. Failure to upload and present a valid ID at pickup will result in the alcohol portion of your order being withheld.
The guest who placed the order must also present the same valid ID when picking up their order from Bell Services.
Thank you for your understanding and cooperation!

Frequently Asked Questions

General Questions

First, you will need to make an account with us. It is free and takes only a few minutes. Once you have done that, you may click the Shop tab and add all the items you would like to your cart. If you are not sure on what you would like exactly, you may always just leave the items in your cart and they will save until you are ready. We ask that you place your order at least two days prior to delivery. 

During check out we will ask you to pick your resort from the drop-down menu and pick a time slot for delivery, which are 9am-4pm, or 4pm-10pm.  These time frames are only for resorts on Disney Property.  For the resorts where you need to be present to accept the delivery, we only deliver between 4pm-10pm.  

All the resorts on Disney Property will hold and refrigerate your groceries until you arrive, so you will not have to be present for delivery.

We do require a $40.00 order minimum and there is a $15 delivery fee for all orders with a subtotal of less than $200. If your order is over $200, the delivery fee is waived.

We deliver to all the Walt Disney-owned resorts, as well as several offsite resorts. Below is a list of all these approved resorts: 


Disney’s All-Star Movie Resort

Disney’s All-Star Music Resort

Disney’s All-Star Sports Resort

Disney’s Animal Kingdom Lodge-Jambo House

Disney’s Animal Kingdom-Kidani Village

Disney’s Art of Animation

Disney’s Bay Lake Towers

Disney’s Beach Club Resort

Disney’s Beach Club Villas

Disney’s Boardwalk Inn

Disney’s Boardwalk Villas

Disney’s Caribbean Beach Resort

Disney’s Contemporary Resort

Disney’s Coronado Springs Resort

Disney's Grand Destino Tower at Coronado Resort 

Disney’s Fort Wilderness Campground & Campsite

Disney’s Grand Floridian Resort and Spa

Disney’s Grand Floridian Villas

Disney’s Old Key West Resort

Disney’s Polynesian Resort

Disney’s Pop Century Resort

Disney’s Port Orleans-French Quarter Resort

Disney’s Port Orleans-Resort Riverside

Disney's Riviera Resort (If you have ANY ALCOHOL in your order you MUST MEET THE DRIVER BETWEEN 12PM AND 4PM)

Disney’s Saratoga Springs Resort and Spa

Disney's Shades of Green Resort 

Disney’s Wilderness Lodge Resort

Disney’s Wilderness Lodge Boulder Ridge

Disney’s Wilderness Lodge Copper Creek

Disney’s Yacht Club Resort

Four Season Orlando at Walt Disney World

Hilton Orlando Bonnet Creek (Must be Present to Accept Delivery Between 12pm and 4pm)

Club Wyndham Bonnet Creek (Must be Present to Accept Delivery Between 12pm and 4pm)

Wyndam Grand Orlando Resort Bonnet Creek (Must be Present to Accept Delivery Between 12pm and 4pm)

Dolphin Resort 

Swan Resort (Bell Services is unable to hold any Perishable Items for you)

Swan Reserve Resort 

All Universal Studios Resorts (Must be Present to Accept Delivery Between 12pm and 4pm)


Unfortunately, if your resort is not listed, we are unable to deliver to your resort.
We shop for groceries in much the same way you would. We use the same reputable grocery suppliers and shop for price, quality, and value. Our business is to find the best value for your buck and add the convenience of delivery to your resort.
Groceries are methodically packaged under sanitary conditions with special care given to fresh foods and perishables. All frozen foods are packed into insulated containers that keep frozen foods frozen while isolating them from other packaged goods, such as produce. When you receive your groceries, they are in the same condition they were in the grocer's case. If alcohol is included in your delivery, it will be sent at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival. 
No, the resort will hold your groceries for you, and any perishables will be stored in the refrigerator. However, there are a few resorts that you will need to be present to accept the groceries from the driver. When alcohol is delivered, it will be delivered at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival. 
  • Advanced Order Cancellation and Refunds:
    • Orders placed 6 to 12 months in advance: You have 48 hours prior to delivery date. No cancellations will be accepted after this period.
    • Orders placed within 5 months to 2 days in advance: You have 48 hours from the date of delivery to cancel/update items. No cancellations will be accepted after this period.
  • Same Day Orders & Next Day Orders: For same-day orders and next-day deliveries, once your order is submitted, it cannot be modified or cancelled. Be sure to review your order carefully before confirming to ensure everything is just right.
  • Rescheduling:
    • If you need to reschedule your delivery date, please contact us immediately. A minimum of 3 days before the scheduled delivery date is required to avoid a 25% restocking fee.
      • Additional Notes: Any remaining refund will be credited to your Garden Grocer Account for future orders. No refunds will be issued once an order has been delivered. We are unable to pick up the order once it has been delivered to Bell Services. Cancellation Process: All cancellations and rescheduled orders must be emailed to us at info@gardengrocer.com or simply reply to your confirmation email. Once your order has been cancelled, you will receive a confirmation email. Please note that refunds may take up to 30 days to process.
Yes, all orders with a subtotal under $200 are subject to a $15 delivery fee. If the order's subtotal is $200 or more, the delivery fee is waived. 


Please be aware that add-on orders are subject to this stipulation, as well. This meaning, if you place an order for $100 and later complete an add-on order for $100, a $15 credit will be deducted from the total to compensate for the waived delivery fee.

Our Customer Service Department is open Monday through Sunday from 9am to 5pm EST (with the exception of a few holidays). We can be reached at our toll free phone number (866) 855-4350 or by sending an email to info@gardengrocer.com. We are also active on Facebook.
This is a rare occurrence, but sometimes items are damaged in the process during handling or you may receive the incorrect item/missing item from your packing list. We try to prevent this from happening initially by checking orders several times before delivery and providing the best of care during transfer from the warehouse to the delivery vans to the resorts. If any of these situations do occur, we ask that you please email us at info@gardendrocer.com as soon as possible so we may be able to fix the problem. 
You can only edit (add or remove) items in your order within 24 hours of placing your order. After 24 hours, you may still add items, but removal of items will no longer be allowed.
Unfortunately, we only deliver to customers staying at a resort on Disney Property or at the resorts at Universal Studios.  
Our customer service team is available Monday through Sunday 9am-5pm EST.

Website Questions

If you've forgotten or misplaced your password, click the "Sign In" link in the top header from any page. Next, select the "Forget Your Password?" link where you will be prompted for your user email address. We will reset the password and forward it to the user email address as it appears in our account records. For security reasons, we cannot send this password to any other email address.
Absolutely! To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have in place appropriate procedures and SSL (Secure Socket Layer) which is designed to safeguard and secure the information we collect online.

Also, in addition to our own secure system, we offer the services of Square, the industry leader in online payments. To read more about our systems, click on "Privacy Policy" at the bottom of any page.
Simply click on the "Add to Cart" button to add items to your shopping cart from any of our product pages. Your products will automatically be added to the Order Summary box located in the right-hand column. Quantity of 1 is set by default, but if you would like to order multiple items, click on the "+" sign to add the quantity of items you wish to purchase, and the "-" sign to subtract the quantity. You also have the ability type the quantity you would like in the box, as well.


To remove items from your shopping cart, select your shopping cart and the red "X".
To view your previous orders or any favorited items, please select your name after logging in, which is located at the top-right of the website. In the drop down menu that appears, you will see the options for "My Favorites" and "My Orders".


You have the ability to reorder previously placed orders by navigating to "My Orders" and selecting the "Reorder" option to the right of the order you would like to copy. These items will then be placed in your shopping cart, ready for check-out. 
You have the option to include special instructions, comments or questions with your order. To add notes to your order, please proceed to check-out, and here you will see the option to add any additional criteria.
To update your account, please select your name after logging in, which is located at the top-right of the website. In the drop down menu the appears, you may select the "My Account" option. 

Resorts & Hotels Questions

You do technically have an option to place the same day order, but we cannot guarantee that day will be available if you happen to wait until the last day to place the order. 
Any deliveries to a Disney Resort will be placed in bell services according to Disney policy. Once you arrive contact bell services and Disney staff will take your groceries to your room. Disney is now charging $6.00 for their staff to bring your order to your room.

Please Note:
It is possible your order may be delivered to bell services earlier than your scheduled delivery time.
If your order contains alcoholic beverages, it is required that a valid government-issued photo ID be uploaded prior to delivery. The guest who placed the order must also present the same valid ID when picking up their order from Bell Services. Please note: Alcohol cannot be released without proper identification. Failure to upload and present a valid ID at pickup will result in the alcohol portion of your order being withheld.

Residential Questions

Yes, we deliver to the greater Orlando area zip codes.
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