Available Time Windows

For your reference, these are our available time slots. Please choose your delivery time and date at the check-out.

Time Windows Available
No Time Windows Available

Frequently Asked Questions

How does Garden Grocer work?

First, you will need to make an account with us. It is free and takes only a few minutes. Once you have done that, you may click the Shop tab and add all the items you would like to your cart. If you are not sure on what you would like exactly, you may always just leave the items in your cart and they will save until you are ready. We ask that you place your order at least two days prior to delivery. We do offer next day deliveries for an extra $20 surcharge and same day orders (before 10am) for an additional $30.

We also have promotions for ordering early (120, 90, 60, 30, and 15 days ahead of delivery date) so I would recommend you order as soon as possible!

During check out we will ask you to pick your resort from the drop-down menu and pick a time slot for delivery, which are 8am-12pm, 12-4pm, or 4-9pm*.

All Disney resorts and hotels will hold and refrigerate your groceries until you arrive, so you will not have to be present for delivery.

We do require a $40.00 order minimum, but there is a $14 delivery fee for all orders with a subtotal of $200. If your order surpasses $200, the delivery fee is waived.

*Yacht Club, Beach Club Resort/Villas, Boardwalk Inn/Villas, and Campground only accept deliveries after 4pm.

*Wyndham Bonnet Creek and Lake Buena Vista Resort Village  & Spa guest must meet the driver.

What resorts do you deliver to?

We deliver to all the Walt Disney-owned resorts, as well as several offsite resorts. Below is a list of all these approved resorts: 

Disneys All-Star Movie Resort

Disneys All-Star Music Resort

Disneys All-Star Sports Resort

Disneys Animal Kingdom Lodge-Jambo House

Disneys Animal Kingdom-Kidani Village

Disneys Art of Animation

Disneys Bay Lake Towers

Disneys Beach Club Resort

Disneys Beach Club Villas

Disneys Boardwalk Inn

Disneys Boardwalk Villas

Disneys Caribbean Beach Resort

Disneys Contemporary Resort

Disneys Coronado Springs Resort

Disneys Fort Wilderness Campground & Campsite

Disney's Grand Destino Tower at Coronado Resort 

Disneys Grand Floridian Resort and Spa

Disneys Grand Floridian Villas

Disneys Old Key West Resort

Disneys Polynesian Resort

Disneys Pop Century Resort

Disneys Port Orleans-French Quarter Resort

Disneys Port Orleans-Resort Riverside

Disney's Riviera Resort  

Disneys Saratoga Springs Resort and Spa

Disneys Wilderness Lodge Resort

Disneys Wilderness Lodge Villas (Copper Creek & Boulder Ridge)

Disneys Yacht Club Resort

Four Season Orlando at Walt Disney World

Wyndham Bonnet Creek 

Lake Buena Vista Resort Village & Spa

Unfortunately, if your resort is not listed, we are unable to deliver to your resort.

Where do your products come from?

We shop for groceries in much the same way you would. We use the same reputable grocery suppliers and shop for price, quality, and value. Our business is to find the best value for your buck and add the convenience of delivery to your resort.

How are my groceries packaged?

Groceries are methodically packaged under sanitary conditions with special care given to fresh foods and perishables. All frozen foods are packed into insulated containers that keep frozen foods frozen while isolating them from other packaged goods, such as produce. When you receive your groceries, they are in the same condition they were in the grocer's case. If alcohol is included in your delivery, it will be sent at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival. 

Do I need to be present to receive a delivery?

No, the resort will hold your groceries for you, and any perishables will be stored in the refrigerator. When alcohol is delivered, it will be delivered at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival. 

Am I required to "tip" the delivery person?

Tipping of our delivery staff is optional. You are not required to do so.

Can I reschedule or cancel my order?

In the event you need to reschedule please contact us immediately. A minimum of THREE days before the scheduled delivery date is needed to avoid a 25% restocking fee. Cancelling your order any later than three days would include a 50% restocking fee. If you would like to reschedule your order, you will avoid the restocking fee. 

All cancellations and rescheduled orders must be emailed to us at info@gardengrocer.com or simply replying back to your confirmation email. Once your order has been cancelled, you will receive a confirmation email, and your refund will be credited back onto the credit/debit account used for purchase within 10 business days.

Is there a delivery charge?

Yes, all orders with a subtotal under $200 are subject to a $14 delivery fee. If the order's subtotal is $200 or more, the delivery fee is waived. 

Please be aware that add-on orders are subject to this stipulation, as well. This meaning, if you place an order for $150 and later complete an add-on order for $50, a $14 credit will be added to the add-on order's total to compensate for the waived delivery fee.

How can I reach you?

Our Customer Service Department is open Monday through Sunday from 9am to 5pm EST (with the exception of a few holidays). We can be reached at our toll free phone number (866) 855-4350 or by sending an email to info@gardengrocer.com. We are also active on Facebook.

What happens if I received the wrong item or have damage to my groceries?

This is a rare occurrence, but sometimes items are damaged in the process during handling or you may receive the incorrect item/missing item from your packing list. We try to prevent this from happening initially by checking orders several times before delivery and providing the best of care during transfer from the warehouse to the delivery vans to the resorts. If any of these situations do occur, we ask that you give our office a call as soon as possible so we may be able to fix the problem as soon as possible! So we ask that you please call our offices at 866-855-4350 or email us at  info@gardengrocer.com.

How do I edit my order?

You have up until 48 HOURS prior to your delivery date and time frame to add on to your order. Removals require THREE days before your delivery date to avoid any restocking fees. Additions can be made online through the website by adding the item(s) to your cart and clicking the cart to check-out; however, you are only allowed three separate occasions to place add-ons. Removals would need to be emailed to us at info@gardengrocer.com, and we can take care of that for you.

Do we ship our products out of state?

Unfortunately, we only deliver to customers located in Central Florida.

What are the hours of operations?

Our customer service team is available Monday through Sunday 9am-5pm EST.