Frequently Asked Questions

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Frequently Asked Questions

General Questions

How does Garden Grocer work?

First, you will need to make an account with us. It is free and takes only a few minutes. Once you have done that, you may click the Shop tab and add all the items you would like to your cart. If you are not sure on what you would like exactly, you may always just leave the items in your cart and they will save until you are ready. We ask that you place your order at least two days prior to delivery.

During check out we will ask you to pick your resort from the drop-down menu and pick a time slot for delivery, which are 9am-4pm, or 4pm-10pm. These time frames are only for resorts on Disney Property. For the resorts where you need to be present to accept the delivery, we only deliver between 4pm-10pm.

All the resorts on Disney Property will hold and refrigerate your groceries until you arrive, so you will not have to be present for delivery.

We do require a $40.00 order minimum and there is a $15 delivery fee for all orders with a subtotal of less than $200. If your order is over $200, the delivery fee is waived.

What resorts do you deliver to?

We deliver to all the Walt Disney-owned resorts, as well as several offsite resorts. Below is a list of all these approved resorts:

Disneys All-Star Movie Resort

Disneys All-Star Music Resort

Disneys All-Star Sports Resort

Disneys Animal Kingdom Lodge-Jambo House

Disneys Animal Kingdom-Kidani Village

Disneys Art of Animation

Disneys Bay Lake Towers

Disneys Beach Club Resort

Disneys Beach Club Villas

Disneys Boardwalk Inn

Disneys Boardwalk Villas

Disneys Caribbean Beach Resort

Disneys Contemporary Resort

Disneys Coronado Springs Resort

Disney's Grand Destino Tower at Coronado Resort

Disneys Fort Wilderness Campground & Campsite

Disneys Grand Floridian Resort and Spa

Disneys Grand Floridian Villas

Disneys Old Key West Resort

Disneys Polynesian Resort

Disneys Pop Century Resort

Disneys Port Orleans-French Quarter Resort

Disneys Port Orleans-Resort Riverside

Disney's Riviera Resort (If you have ANY ALCOHOL in your order you MUST MEET THE DRIVER BETWEEN 12PM AND 4PM)

Disneys Saratoga Springs Resort and Spa

Disney's Shades of Green Resort

Disneys Wilderness Lodge Resort

Disneys Wilderness Lodge Boulder Ridge

Disneys Wilderness Lodge Copper Creek

Disneys Yacht Club Resort

Four Season Orlando at Walt Disney World

Hilton Orlando Bonnet Creek (Must be Present to Accept Delivery Between 12pm and 4pm)

Club Wyndham Bonnet Creek (Must be Present to Accept Delivery Between 12pm and 4pm)

Wyndam Grand Orlando Resort Bonnet Creek (Must be Present to Accept Delivery Between 12pm and 4pm)

Dolphin Resort

Swan Resort (Bell Services is unable to hold any Perishable Items for you)

Swan Reserve Resort

All Universal Studios Resorts (Must be Present to Accept Delivery Between 12pm and 4pm)

Unfortunately, if your resort is not listed, we are unable to deliver to your resort.

Where do your products come from?

We shop for groceries in much the same way you would. We use the same reputable grocery suppliers and shop for price, quality, and value. Our business is to find the best value for your buck and add the convenience of delivery to your resort.

How are my groceries packaged?

Groceries are methodically packaged under sanitary conditions with special care given to fresh foods and perishables. All frozen foods are packed into insulated containers that keep frozen foods frozen while isolating them from other packaged goods, such as produce. When you receive your groceries, they are in the same condition they were in the grocer's case. If alcohol is included in your delivery, it will be sent at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival.

Do I need to be present to receive a delivery?

No, the resort will hold your groceries for you, and any perishables will be stored in the refrigerator. However, there are a few resorts that you will need to be present to accept the groceries from the driver. When alcohol is delivered, it will be delivered at room temperature as bell services does not have enough refrigerator space to hold the alcohol cold until your arrival.

Can I reschedule or cancel my order?

Advanced Order Cancellation and Refunds:
- Orders placed 6 to 12 months in advance: You have 48 hours prior to delivery date. No cancellations will be accepted after this period.
- Orders placed within 5 months to 2 days in advance: You have 48 hours from thedate of delivery to cancel/update items. No cancellations will be accepted after this period.
Same Day Orders & Next Day Orders: For same-day orders and next-day deliveries,once your order is submitted, it cannot be modified or cancelled. Be sure to reviewyour order carefully before confirming to ensure everything is just right.
Rescheduling:
- If you need to reschedule your delivery date, please contact us immediately. Aminimum of 3 days before the scheduled delivery date is required to avoid a 25% restocking fee.

Is there a delivery charge?

Yes, all orders with a subtotal under $200 are subject to a $15 delivery fee. If the order's subtotal is $200 or more, the delivery fee is waived.

Please be aware that add-on orders are subject to this stipulation, as well. This meaning, if you place an order for $100 and later complete an add-on order for $100, a $15 credit will be deducted from the total to compensate for the waived delivery fee.

How can I reach you?

Our Customer Service Department is open Monday through Sunday from 9am to 5pm EST (with the exception of a few holidays). We can be reached at our toll free phone number (866) 855-4350 or by sending an email to info@gardengrocer.com. We are also active on Facebook.

What happens if I received the wrong item or have damage to my groceries?

This is a rare occurrence, but sometimes items are damaged in the process during handling or you may receive the incorrect item/missing item from your packing list. We try to prevent this from happening initially by checking orders several times before delivery and providing the best of care during transfer from the warehouse to the delivery vans to the resorts. If any of these situations do occur, we ask that you please email us at info@gardendrocer.com as soon as possible so we may be able to fix the problem.

How do I edit my order?

You can only edit (add or remove) items in your order within 24 hours of placingyour order. After 24 hours, you may still add items, but removal of items will nolonger be allowed.

Do we ship our products out of state?

Unfortunately, we only deliver to customers staying at a resort on Disney Property or at the resorts at Universal Studios.

What are the hours of operations?

Our customer service team is available Monday through Sunday 9am-5pm EST.

Website Questions

What happens if I forgot my password?

If you've forgotten or misplaced your password, click the "Sign In" link in the top header from any page. Next, select the "Forget Your Password?" link where you will be prompted for your user email address. We will reset the password and forward it to the user email address as it appears in our account records. For security reasons, we cannot send this password to any other email address.

Is my personal information safe?

Absolutely! To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have in place appropriate procedures and SSL (Secure Socket Layer) which is designed to safeguard and secure the information we collect online.

Also, in addition to our own secure system, we offer the services of Square, the industry leader in online payments. To read more about our systems, click on "Privacy Policy" at the bottom of any page.

How do I add items to my "shopping cart"?

Simply click on the "Add to Cart" button to add items to your shopping cart from any of our product pages. Your products will automatically be added to the Order Summary box located in the right-hand column. Quantity of 1 is set by default, but if you would like to order multiple items, click on the "+" sign to add the quantity of items you wish to purchase, and the "-" sign to subtract the quantity. You also have the ability type the quantity you would like in the box, as well.

To remove items from your shopping cart, select your shopping cart and the red "X".

How do I view previous orders or saved favorites?

To view your previous orders or any favorited items, please select your name after logging in, which is located at the top-right of the website. In the drop down menu that appears, you will see the options for "My Favorites" and "My Orders".

You have the ability to reorder previously placed orders by navigating to "My Orders" and selecting the "Reorder" option to the right of the order you would like to copy. These items will then be placed in your shopping cart, ready for check-out.

How do I provide special instructions with my order?

You have the option to include special instructions, comments or questions with your order. To add notes to your order, please proceed to check-out, and here you will see the option to add any additional criteria.

How do I update my account information?

To update your account, please select your name after logging in, which is located at the top-right of the website. In the drop down menu the appears, you may select the "My Account" option.

Resorts & Hotels Questions

When should I place my grocery order?

You do technically have an option to place the same day order, but we cannot guarantee that day will be available if you happen to wait until the last day to place the order.

Are my groceries delivered directly to my hotel room?

Any deliveries to a Disney Resort will be placed in bell services according to Disney policy. Once you arrive contact bell services and Disney staff will take your groceries to your room. Disney is now charging $6.00 for their staff to bring your order to your room.

Please Note:
It is possible your order may be delivered to bell services earlier than your scheduled delivery time.

What do I need to order and receive alcohol at my resort?

If your order contains alcoholic beverages, it is required that a valid government-issued photo ID be uploaded prior to delivery. The guest who placed the order must also present the same valid ID when picking up their order from Bell Services.Please note: Alcohol cannot be released without proper identification. Failure to upload and present a valid ID at pickup will result in the alcohol portion of your order being withheld.