| Q.
How do
I sign in on this website? |
| A. |
If
you are a registered member, you can sign in from the homepage
by entering your email address and password into the designated
text boxes. You should be taken immediately to the "Shop"
page where you can browse our site and/or begin your shopping.
(If you are not registered see question #3).
To sign in from any other page on this website, click
on the "Sign In" link in the menu bar near
the top of each page. Once you've entered your email address
and password, you should be taken immediately to the "Shop"
page. |
| |
| |
| Q.
What
happens if I forgot my password? |
| A. |
If
you've forgotten or misplaced your password click on "Sign
In" in the menu bar to access the "Sign In"
page. Click on the "Forget Your Password?"
link where you will be prompted for your user email address.
We will reset the password and forward it to the user email
address as it appears in our account records. For security reasons,
we cannot send this password to any other email address. |
| |
| |
| Q.
Do
I have to register and sign in to make a purchase? |
| A. |
While
you can always browse our online store without being a registered
user, registration is necessary to complete the transaction
& schedule a delivery. Membership does offer certain
benefits. Shipping and billing information will be automatically
stored in our secure system & "called up" each
time you shop in the future−a real time-saver! (We do
not store credit card information).
Another benefit to membership is being able to retrieve the names
of products you purchased in the past. By accessing "My
Favorites" you'll find all of your preferred
products listed. We should mention we do not charge
registration or membership fees of any kind. |
| |
| |
| Q.
Is
my personal information safe? |
| A. |
The
answer is an adamant YES! To prevent unauthorized access,
maintain data accuracy, and ensure the appropriate use of information,
we have in place appropriate procedures and SSL (Secure Socket
Layer) which is designed to safeguard and secure the information
we collect online. Also,
in addition to our own secure system, we offer the
services of PayPal, the industry leader in online
payments. To read more about our systems, click on "Privacy
Policy" at the bottom of any page. |
| |
| |
| Q. How
do I register? |
| A. |
To
become a registered GardenGrocer member, click "Register"
on the menu bar and enter your information. You will provide
only the basics needed to make the delivery. We do NOT require
credit card information for registration. Once you've entered
your account information, click "Create Account".
That's it! |
| |
| |
| Q.
How
do I add items to my "shopping cart"? |
| A. |
To
add items to your shopping cart from our product pages, "Coupons",
or "Weekly Specials" pages, enter the quantity
you wish to purchase in the "quantity box" and click
"Add to Cart". |
| |
| |
| Q.
How
do I see what I have in my shopping cart? |
| A. |
You
can see what you've selected by clicking "View Cart"
in the upper menu bar. From within "View Cart" you
can make any changes necessary to your selection. Click on "Continue
Shopping" to do additional shopping. |
| |
| |
| Q.
How
do I remove an item from my shopping cart? |
| A. |
To
remove an item from your shopping cart, go to "View
Cart" and click on the "Trashcan"
image next to the item you wish to delete. Your cart will be
automatically updated. |
| |
| |
| Q.
What
happens if I click "Select All"? |
| A. |
On
certain pages such as "Coupons" and "Weekly
Specials" we offer the option to "Select All".
This feature simply collects information for all items
listed in that particular section and adds them to your shopping
cart. Of course, you have the option of removing some (or all)
of them from your cart at any point before checking out. See
the previous question to find out how to remove items. |
| |
| |
| Q.
How
do I view previous orders? |
| A. |
You
must be signed in as a registered member to use this feature.
To see what products you've ordered in the past or to find a
particular brand name, click on "My Favorites"
in the menu bar. You'll see products you've saved in the past,
each with a check box. If you wish to add ALL of your favorites
to your shopping cart, click on the "Add List to Cart"
button at the bottom. If you do not wish to purchase certain
items at this time, "deselect" the item by clicking
on the checkbox. When you've finished your choices, click the
"Add List to Cart" button. |
| |
| |
| Q.
How
do I provide special instructions with my order? |
| A. |
You
have the option to include special instructions, comments or
questions with your order. When you have finished your shopping,
click "Checkout". Along with the product purchase
information, you will see "Billing" & "Shipping"
information (which will already be completed if you are a
registered member & you've signed in) plus a "Comments"
text box. Type your instructions into this "Comments"
box. Your comments or instructions will be included with your
order. Click "Submit" to complete your checkout. |
| |
| |
| Q.
Can
I change my user email address &/or password? |
| A. |
Yes,
you can update or change your user email address and/or your
password. If you haven't already signed in, click on "Sign
In" in the menu bar and do so using the email and
password we currently have in our records. Next, click on
"My Account" in the menu bar. Make the necessary
updates to your account name, email address or password. Please
keep in mind that your password must contain between 6-16 characters,
contain only alphanumeric characters (a-z, A-Z, 0-9), and must
begin with a letter. Passwords are case sensitive. After
you've made your changes, click "Update Account"
to save them. |
| |
| |
| Q.
How
do I update the rest of my account information? |
| A. |
You
update your personal account information (account billing and
shipping addresses, phone numbers, etc.), the same way you would
update your user name/email address &/or password. If you
haven't already signed in, click on "Sign In"
in the menu bar and do so with your email and password. Next,
click on "My Account" in the menu bar. Make
the necessary updates and click "Update Account"
to save the changes. |
| |
| |
| Q. How
do I log out of the website? |
| A. |
To log out ("log off" or "sign out"), click
"Log Out" in the top right corner of any page
and you will be taken to "My Account". Click on "Log
Out & End Session" and it will close your account to
all activity. To reopen the account, simply sign in again. |
| |
| |
| Q.
How
can I reach you? |
| A. |
You
can reach us by email or phone just about any time! Our email
address is
info@gardengrocer.com and our toll
free phone number is: 866.855.4350. |
