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| FAQ: Grocery Delivery to Resorts & Hotels |
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We're happy to provide answers to "Frequently Asked (Grocery
Delivery) Questions" you may have. You will find additional
helpful information by visiting "Placing An Order" and "Grocery Delivery".
Website and shopping cart answers appear on the "Help" page.
See the link in the top right corner of this page.
If you still need assistance, please email: info@gardengrocer.com
(8 to 24 hour response) or call, toll free: 866-855-4350, between 8am and 10pm, 7 days a week. |
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| Q. When should I place my grocery order? |
| A. |
We
highly reccommend 72 hours or more, in advance of your arrival to secure
your preferred delivery date and time. Thanks to repeat customers and referrals,
our delivery dates and times fill up fast. As we continue to increase our
staff to accomodate the demand for our service, our goal of 100% on time, direct
to your room deliveries is our first priority for our Loyal Customers. |
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| Q.
Is there a minimum order amount? |
| A. |
Yes,
$40 on food/drink items. |
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Q. Is
there a delivery charge? |
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A. |
Yes,
but it's only $12.00! No charge on orders over $200, however.
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Q.
Do you deliver to ALL Orlando area
Resorts and Hotels? |
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A. |
Yes,
including Disney & Universal! Deliveries are made between the
hours of 8:00 am and 9:00 pm, 7 days a week. |
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| Q.
Are my groceries delivered directly
to my hotel room? |
| A. |
In
most instances, we can deliver your groceries directly to your
room if you will be in the room during the two (2) hour delivery
window. Call us with your room number and our driver will do
their best to coordinate delivery directly to your room. |
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| Q. Do
I have to be present in my room for the delivery? |
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A. |
For
most hotel & resort guests, you DO NOT have to be in your
room at the time of delivery, unless it is a COD order. Your
groceries will be waiting for you at the "bell services/luggage
room". Just call bell services and they will deliver them to
your room when you arrive. |
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Q.
Will my cold and frozen items (perishables)
be in the same condition when I
receive them? |
| A. |
Yes,
most hotels have a refrigerator
and freezer to store your perishables.
They will be logged-in under your
last name at bell services/luggage
room. Just stop by or call bell
services when you arrive, and
they will arrange the delivery
to your room. If you are not staying
in a Disney hotel, we recommend
calling your hotel in advance
to discuss and understand their
delivery policies, procedures
and to find out if they have a
refrigerator/ freezer to store
your perishables.
NOTE: All Disney Resorts have refrigerators and freezers in
their luggage rooms to store
your perishables until you arrive.
The "Value" and "Moderate"
resorts typically have small
refrigerators (1.7 cu. ft.)
for your room use, therefore
we recommend 1/2 gallons of
milk versus 1 gallon containers.
Sizes of refrigerator/freezers
vary by "Deluxe" resort.
We recommend calling the resort
for details on the available
size for your room. Disney Vacation
Club Villas (1, 2 and 3 bedroom
units) have full size refrigerators
and freezers. Feel free to order
all the perishables needed for
your family's stay. |
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Q.
How much info do I need to provide
on the order to make sure it arrives at
my hotel? |
| A. |
Please
include as much information about the exact location as possible. For example:
Jane Doe, Guest
Disney's Beach Club Villas
4600 N. World Drive
Lake Buena Vista, FL 32820
*Including your cell phone number is also HIGHLY recommended. |
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| Q.
How can I reach you? |
| A. |
You
can reach us by email or phone just about any time! Our email
address is
info@gardengrocer.com and our toll
free phone number is: 866.855.4350. |
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