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| FAQ: Grocery Delivery to Residential Customers |
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We're
happy to provide answers to "Frequently Asked (Grocery
Delivery) Questions" you may have. You will find additional
helpful information by visiting "Placing An Order" and "Grocery Delivery".
Website and shopping cart answers appear on the "Help" page.
See the link in the top right corner of this page.
If you still need assistance, please email: info@gardengrocer.com
(8 to 24 hour response) or call, toll free: 866-855-4350, between 8am and 10pm, 7 days a week. |
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| Q.
When should I place my grocery order? |
| A. |
We
highly recommend 72 hours or more, in
advance of when you need your groceries.
Thanks to our Loyal Customers and their
referrals, our delivery dates and times
fill up fast. As we continue to increase
our staff to accomodate the demand for
our service, our goal of 100% on time
deliveries, on your preferred day of
the week, is our first priority for
our Loyal Customers. |
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| Q.
Is there a minimum order amount? |
| A. |
Yes,
$40 on food/drink items. |
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| Q.
Is there a delivery charge? |
| A. |
Yes,
but it's only $12.00! No charge on orders over $200, however. |
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Q.
Will my cold and frozen items (perishables)
be in the same condition when I
receive them? |
| A. |
YES,
we utilize coolers with freezer
packs and dry ice to ensure your
perishables are as cold / frozen
as they are when they leave our
refrigerators and freezers. |
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| Q. What
if I will not be at home during the scheduled two hour delivery
window? |
| A. |
Please
contact us at our toll free number (866) 855-4350 ASAP so we can
notify our driver to rearrange an earlier or later delivery time. |
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| Q. How
can I reach you? |
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A. |
You
can reach us by email or phone
just about any time! Our email
address is
info@gardengrocer.com and
our toll
free phone number is:
866.855.4350. |
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