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| Customer Service |
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At GardenGrocer.com,
we offer SATISFACTION Guaranteed! Our staff
is conscientious and dependable. Our products
are of high quality and competitive price.
Answers about our company are below. Also
please review the "About Us" and
Help" pages for frequently asked questions.
If you still have a question or concern,
please feel free to
email us (click) or contact us at:
(toll free)
866-855-4350 |
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Where
do the products we sell come from? |
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We shop for groceries in much the same way YOU would. We use the same reputable
grocery suppliers and shop for price, quality... VALUE. Basically, our business
is to find the best value and offer it to YOU with the added convenience
of delivery to your door! |
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How
are my groceries packaged? |
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Groceries are methodically packaged under sanitary conditions with special
care given to fresh foods and perishables. All frozen foods are packed into insulated
containers that keep frozen foods frozen while isolating them from other packaged
goods such as produce. When you receive your groceries, they are in the same
condition they were in the grocer's case. |
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Do
I need to be present to receive a delivery? |
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Unless you've made special arrangements ahead of time, an adult must be present
at the time of delivery. If the recipient is unable to be physically present for
the delivery, please notify us at the time you place your order. In
the event of an emergency, please contact us at the (toll free) number
listed on the right as soon as possible. |
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Am I
required to "tip" the delivery person? |
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Tipping of our delivery staff is optional. You are not required to do so. |
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Can
I reschedule or cancel my order? |
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In the event you need to reschedule please contact us immediately. A minimum
of 48 hours before the scheduled delivery is needed to avoid a 25% restocking
fee. We will work with you to find a time that will meet your needs.
In the unfortunate event you wish to cancel your order, again, we need
to know at least 48 hours prior to the scheduled delivery time to avoid
a 25% restocking fee. We will apply a credit to your credit card account
within 3 to 5 business days. For other payment methods, please call for refund
details. |
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